Privacy Policy

Information You Provide to Us

• Account information: name, email address, password, employer/shop name, job title or role, and professional credentials (e.g., ASE certifications), if you choose to provide them.
• Profile and usage data you enter, such as training progress, quiz results, saved notes, or diagnostic session inputs (such as vehicle make, model, year, and symptoms you describe for diagnostic purposes).
• Communications: messages you send us, such as support requests or feedback.
• Payment information, if the App offers paid subscriptions (processed by a third-party payment processor — we do not store full payment card numbers).

Information Collected Automatically

• Device information: device type, operating system, unique device identifiers, mobile network information.
• Usage data: pages or screens viewed, features used, time spent, training modules completed, search queries within the App, and crash or error logs.
• Log and location data: IP address, approximate location derived from IP address, and timestamps of activity.
• Cookies and similar technologies: we and our service providers may use cookies, SDKs, or similar tools to recognize your device, remember preferences, and analyze usage (see Section 6).

Information From Third Parties

If you sign in using a third-party account (e.g., Google or Apple sign-in), we may receive basic profile information from that provider, such as your name and email address, as permitted by your settings with that provider.

If your employer or training organization provides you access to the App, we may receive account or enrollment information from them.

We use the information we collect to:

• Create and manage your account and provide the App's diagnostic and training features.
• Track and display your training progress, quiz results, and completion records.
• Personalize your experience, such as recommending relevant training content.
• Process payments and manage subscriptions.
• Communicate with you, including responding to support requests and sending service-related notices.
• Monitor, analyze, and improve the App's performance, content, and features.
• Detect, investigate, and prevent fraud, abuse, security incidents, and violations of our Terms of Use.
• Comply with legal obligations and enforce our agreements.

With your consent, we may also send you marketing communications about new features or training content. You can opt out at any time (see Section 8).

If you enter vehicle information (such as VIN, make, model, year, mileage, or symptom descriptions) for diagnostic purposes, that information is used to generate informational suggestions within the App and, where applicable, to improve the App's content and features. As explained in our Terms of Use, this information and any related App output is for educational and informational purposes only and should be verified against manufacturer documentation before use.

We do not knowingly collect full vehicle owner personal information (such as a vehicle owner's name, address, or driver's license number) through the diagnostic features. Please do not enter customer personal information into the App beyond what is necessary for diagnostic purposes (e.g., avoid entering full names, addresses, or license plate numbers of vehicle owners).

We do not sell your personal information. We may share information as follows:

• Service providers: with vendors who perform services on our behalf, such as cloud hosting, analytics, customer support, and payment processing, under contractual obligations to protect your information.
• Employer or training organization: if you access the App through an employer- or organization-sponsored account, we may share your usage and training progress data with that organization.
• Business transfers: in connection with a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction.
• Legal requirements: if required by law, subpoena, court order, or to protect the rights, property, or safety of our company, our users, or others.
• With your consent: for any other purpose disclosed to you and with your consent.
• Aggregated or de-identified data: we may share information that has been aggregated or de-identified such that it does not reasonably identify you.

We retain personal information for as long as necessary to provide the App's services, comply with our legal obligations, resolve disputes, and enforce our agreements. Training records and certificates of completion may be retained for longer periods to provide you with a record of your training history. When information is no longer needed, we take reasonable steps to delete or de-identify it, consistent with our SHIELD Act data retention and destruction practices (see Section 9).

The App may use cookies, mobile device identifiers, software development kits (SDKs), and similar technologies to remember your preferences, keep you logged in, and understand how the App is used. We may also use analytics providers (such as Google Analytics or similar services) to help us understand usage patterns. You can control cookies through your browser or device settings; note that disabling certain technologies may affect App functionality.

The App does not currently respond to "Do Not Track" browser signals because no common industry standard for such signals has been adopted.

The App is intended for use by automotive professionals and trainees who are at least 18 years old. We do not knowingly collect personal information from children under 13 (or under 16, where applicable under state law). If we learn that we have collected personal information from a child in violation of this policy, we will take steps to delete that information.

Access, Correction, and Deletion:

You may request access to, correction of, or deletion of your personal information, or update your account information, by contacting us using the information in Section 13. We will respond to verified requests as required by applicable law.

Marketing Communications:

You may opt out of marketing emails by following the unsubscribe instructions included in those emails. You will continue to receive transactional or service-related messages (such as account or billing notices) even if you opt out of marketing communications.

State Privacy Rights:

If you are a resident of California, Colorado, Connecticut, Virginia, or another state with a comprehensive privacy law, you may have additional rights regarding your personal information, such as the right to access, correct, delete, or obtain a copy of your information, and the right to opt out of certain types of processing (such as targeted advertising or the sale of personal information, neither of which we currently engage in). To exercise these rights, contact us using the information in Section 13. We will not discriminate against you for exercising your privacy rights.

We maintain reasonable administrative, technical, and physical safeguards designed to protect your personal information, consistent with New York's Stop Hacks and Improve Electronic Data Security Act (SHIELD Act). These safeguards include measures such as access controls, employee training, encryption where appropriate, and vendor security requirements. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

In the event of a security breach affecting your private information, we will notify you and any required regulators (including the New York Attorney General, the New York Department of State, and the New York State Police, as applicable) in accordance with New York's data breach notification law and other applicable law.

Your information is stored on servers located in the United States. If you access the App from outside the United States, your information will be transferred to, stored, and processed in the United States, which may have different data protection laws than your jurisdiction.

The App may contain links to third-party websites, manufacturer resources, or services that are not operated by us. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party services you access.

We may update this Privacy Policy from time to time. If we make material changes, we will notify you through the App or by email and update the "Last Updated" date above. Your continued use of the App after changes take effect constitutes your acceptance of the revised Privacy Policy.

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us at:

SHOPFORGE TECHNOLOGIES LLC
Basom, NY 14013
shopforgetraining@gmail.com